If you have lived/living experience of hepatitis B or hepatitis C, or you work with people who do, the Centre for Social Research in Health, UNSW Sydney, is keen to interview people about the challenges of submitting complaints related to experiences of stigma or discrimination in a healthcare setting.
- Have you experienced stigma or discrimination in a healthcare setting?
- Did you lodge a complaint, or consider lodging one? Or did you think it would be too difficult?
- Perhaps, in your professional role, you have helped someone else submit a complaint?
Why does UNSW want to know about challenges related to submitting complaints?
Complaints are an important way for health systems to identify experiences of stigma. However, while complaints are intended to help improve health services, they are often not leading to meaningful change. They are also an under-used source of information that could help health systems better understand and reduce stigma.
Research has also shown that making a complaint can be difficult and harmful for the people involved. Through in-depth interviews with people who have, or have considered, making a complaint about stigma in healthcare, this research will explore how effective complaints processes are and where they could be improved. The findings will be used to develop new tools and approaches to help health systems better identify and reduce stigma.
What does participation look like?
Interviews will be conducted in-person or by phone at a time that suits you.
Interviews are confidential and will take 30-60 minutes to complete.
All participants will be compensated.
If you are interested, please message Dr Jake Rance with your contact details:
Email [email protected] or text 0430 253 797
