Feedback and Complaints
Hepatitis Australia encourages feedback, both positive and negative, about its operations and services. Feedback delivered in a structured and constructive manner assists Hepatitis Australia to continually improve and provide the best possible service to our stakeholders.
The form to the right is for providing general feedback only and not for lodging complaints relating to a specific staff member or board member.
If you wish to lodge a formal complaint you can download the Complaints and Grievances Form
In raising issues of concern it is expected that individuals will seek resolution of their concerns in a constructive manner and in the first instance, directly with the person/s involved. If all efforts to informally resolve the matter are unsuccessful a formal resolution process is provided